Frequently Asked Questions

Yes, the prints are matted. We have chosen single mats with colors that we feel best complement our prints. We think our combinations will look good with a variety of decorating styles. If you have a particular look you would like, please contact us for more information about particular prints or to make a special request for mat colors.

Every canvas print is shipped stretched on quality wooden stretcher bars. The canvas is sealed with an archival varnish to protect it from the effects of moisture and sunlight. We use a gallery wrap and have a hanging wire in place so that your prints are ready to hang when they arrive.

A gallery wrap is a style of stretching a canvas so that the image wraps around the stretcher bars. This means that the white of the canvas does not show along the edges. When hung on the wall, there is a three-dimensional appearance in the presentation of the photograph.

We do frame our prints with the finest archival mat and foamcore backing along with conservation quality non-glare glazing. We use a narrow (3/8") width satin black aluminum frame. This gives a very attractive presentation. Generally, however, we do not ship the framed photographs. Most of the time, the extra cost of shipping the photograph may well be more expensive than framing at your local framing shop. We can do so on a special order basis. If you have specific requests for alternate matting or framing, please ask.

Canvas prints are shipped stretched and gallery wrapped on wooden stretcher bars. They are ready to hang when they arrive.

Our photos are created with an giclee printer capable of producing detailed fine art and photographic prints. The longevity of any print is dependent on the media and inks used to create it. We use acid free paper or canvas and archival inks to resist fading and color shifting as much as possible. If we frame the prints, they are framed using UV absorbing conservation quality non-glare glazing. Canvas prints are coated with a archival laminate which increases the flexibility of the canvas as well as greatly increasing its lifetime. With proper care, such prints are expected to retain their vibrant colors for much more than 100 years.

While we expect a much longer life, our prints are guaranteed against fading and color shifts for 25 years provided they are properly cared for. Displaying the print in direct sunlight, under high humidity or high temperatures voids the guarantee. We also provide a 7 day money-back guarantee provided the photograph is returned in new, salable condition. Shipping and handling fees are not refundable. Special orders are not returnable.

A digital print should be cared for in a manner similar to film prints. Except that they have a much longer life expectancy. Your print will last even longer if it is displayed out of direct sunlight. We use glare resistant UV-reducing glazing in our framing. Glare resistant glazing allows the photograph to be enjoyed without the distractions of reflections off the glazing. Reducing the amount of ultraviolet light reaching the photographs increases its lifetime. Protect your prints from extreme temperatures and high humidity, both of which cause them to age faster. Never allow water to come into direct contact with any print.

To dust the picture, gently wipe the glazing with a soft lint-free cloth. If there is a stubborn amount of dirt, then you can wipe with a cloth dampened with some warm soapy water. remove any soapy residues by gently wiping with a soft lint-free cloth dampened with pure water. Dry with a very soft lint-free cloth. DO NOT rub or scrub vigorously.

Our canvas prints are coated with an archival quality laminate coating, then stretched on wooden stretchers. Hung out of direct sunlight, and out of temperature extremes. You can expect to have the photograph retain its vibrant colors for at least 75-100 years—probably much longer. High humidity, direct sunlight, or temperature extremes will bring on fading sooner.

If dusty, you can dust with a feather duster or wipe with a soft lint-free cloth. Every few years it may be helpful to dampen the a soft cloth with some warm soapy water to wipe the canvas. Remove any soapy residue by wiping with another cloth dampened with warm water. Gently pat the surface dry. DO NOT rub or scrub vigorously.

Cameras, whether digital or film, perceive things differently than the human eye. In the interest of creating images that match our human experience, we do make changes when needed. We never create impossible composite images without explicitly telling you so; we do balance color, light, and shadow to best represent the beauty we saw at the time the photograph was taken.

We do not believe--nor does any other professional photographer that I know believe--that the final photograph must be printed as exposed in the camera. Even the great Ansel Adams spent hours in the darkroom processing each photograph to obtain his breathtaking images.

In order to have the best view of the pictures, take a moment to adjust your monitor. Click on the "Monitor Adjustment"button near the top right of your screen.

You will be taken to a page with a a group of 20 patches ranging from pure black through shades of gray to pure white. It is OK if the you can't tell much difference between the darkest two patches or the lightest two patches. But you should be able to see at least the center 16 patches of gray. More is better. If there are fewer, then the pictures will not look their best.